Here you will find our rules that apply when using various payment methods
This page is intended for merchants that would like to make use of our payment services with one of the following payment methods: Bancontact, Creditcard, EPS, Giropay, iDEAL, KLARNA, Multibanco, MyBank, PayPal, PIS (payment initiation services), SEPA Direct Debit, SEPA and Sofort. On this page, you will find the rules that apply when making use of the aforementioned payment methods. These rules are part of the Merchants Terms.
Depending on risk, location and availability, certain payment methods are offered.
Bancontact |
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Payment type |
Real-time bank transfer Bancontact is a Belgian payment method. |
|
Chargeback risk |
No |
|
Payment guarantee |
Yes |
|
Refund possibility |
Yes |
|
Transaction minimum |
€1 per transaction |
|
Transaction maximum |
User specific |
|
Prohibited goods/services |
No deviations from OPP regulations |
|
Supplementing terms |
You must adhere to all terms and conditions of the Bancontact Rules and Regulations including the use of the Bancontact logo |
Creditcard (MasterCard & VISA) |
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|
Payment type |
Creditcards |
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Chargeback risk |
Yes |
|
Payment guarantee |
No |
|
Refund possibility |
Yes |
|
Transaction minimum |
€1 per transaction |
|
Transaction maximum |
Risk-based defined by OPP |
|
Prohibited goods/services |
no deviations from OPP regulations |
|
Supplementing terms |
You must adhere to all terms and conditions of the MasterCard Rules and Regulations including the use of the MasterCard logo. |
EPS |
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|
Payment type |
Real-time Bank Transfer EPS is a bank transfer payment method. Recipients can receive a real time confirmation of the transaction. EPS is facilitated by EPS participating banks. |
| Chargeback risk |
No |
|
Payment guarantee |
Yes |
| Refund possibility |
Yes |
| Transaction minimum |
€1 per transaction |
| Transaction maximum |
User specific |
| Prohibited goods/services |
No deviations from OPP regulations |
| Supplementing terms |
You must adhere to all terms and conditions of the EPS Rules and Regulations including the use of the EPS logo |
Giropay |
|
|
Payment type |
Real-time Bank Transfer Giropay is a bank transfer payment method. Recipients can receive a real time confirmation of the transaction. |
|
Chargeback risk |
No (But incase of a recurring payment, there is a chargeback risk) |
|
Payment guarantee |
Yes |
|
Refund possibility |
Yes |
|
Transaction minimum |
€1 per transaction |
|
Transaction maximum |
To be defined by OPP |
|
Prohibited goods/services |
Payment instruments (cash, savings or e-money, currencies including virtual currencies such as bitcoins, as well as checks) as far as the recipient of the payment instrument can’t be identified by you, except vouchers or stored value products. |
|
Supplementing terms |
You must adhere to all terms and conditions of the Giropay Rules and Regulations including the use of the Giropay logo which is limited to the European region. The Giropay Payment Guarantee is limited to €10,000 per transaction. The Giropay Payment Guarantee expires 6 weeks after a receipt of the given transaction flagged as complete or successful, whichever is applicable unless you have reported the claim in writing before the expiry of the 6 week period. |
iDEAL |
|
|
Payment type |
Real-time bank transfer iDEAL is a bank transfer payment method. Recipients can receive a real time confirmation of the transaction. |
|
Chargeback risk |
No |
|
Payment guarantee |
Yes |
|
Refund possibility |
Yes |
|
Transaction minimum |
€ 0,01 per transaction |
|
Transaction maximum |
User specific |
|
Prohibited goods/services |
No deviations from OPP regulations |
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Supplementing terms |
You must make the information about the complaints procedure easily available to customers on your website.
|
Klarna. Pay later |
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Payment type |
Bank Transfer or Credit Card Klarna offers pay later options up to 30 days or flexible pay in installments, |
|
Chargeback risk |
Yes |
|
Payment guarantee |
Yes |
|
Refund possibility |
Yes |
|
Transaction minimum |
€1 per transaction |
|
Transaction maximum |
To be defined by OPP |
|
Prohibited goods/services |
No deviations from OPP regulations |
|
Supplementing terms |
You must adhere to all terms and conditions of the Klarna Rules and Regulations including the use of the Klarna logo and marketing obligations. |
Multibanco |
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|
Payment type |
Real-time Bank Transfer Multibanco is a Payment Method restricted to customers in Portugal offering two alternatives for payments: One alternative is a bank transfer via the customer ́s online banking portal, the other alternative is cash payment at the ATM s of various Portuguese bank branches. |
|
Chargeback risk |
No |
|
Payment guarantee |
Yes |
|
Refund possibility |
Yes |
|
Transaction minimum |
€1 per transaction |
|
Transaction maximum |
User specific |
|
Prohibited goods/services |
No deviations from OPP regulations |
|
Supplementing terms |
You must adhere to all terms and conditions of the Multibanco Rules and Regulations including the use of the Multibanco logo |
MyBank |
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|
Payment type |
Real-time bank transfer Mybank is a bank transfer payment method. Recipients can receive a real time confirmation of the transaction. |
|
Chargeback risk |
No |
|
Payment guarantee |
Yes |
|
Refund possibility |
Yes |
|
Transaction minimum |
€1 per transaction |
|
Transaction maximum |
user specific |
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Prohibited goods/services |
Activities which could be punishable as endangerment of minors, pedophilia, pornography, for infringement of works protected by intellectual property rights and means of payment, the non-compliance with the protection of personal data, with systems automated data processing, acts of money laundering, non-compliance relating to gambling and betting, horse racing, lotteries and provisions relating to conditions of exercise of regulated professions. |
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Supplementing terms |
You must adhere to all terms and conditions of the Bancontact Rules and Regulations including the use of the Bancontact logo For any further use please comply with MyBank Style Guide for Businesses found at the following website https://www.mybank.eu/mybank/mybank-style-guidelines-for-merchant-websites/. |
PayPal |
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|
Payment type |
Credit card or bank transfer |
|
Chargeback risk |
Yes |
|
Payment guarantee |
No |
|
Refund possibility |
Yes |
|
Transaction minimum |
€1 per transaction |
|
Transaction maximum |
To be defined by OPP |
|
Prohibited goods/services |
No deviations from OPP regulations |
|
Supplementing terms |
You must adhere to all terms and conditions of the PayPal Rules and Regulations including the use of the PayPal logo |
PIS - Payment Initiation Services |
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|
Payment type |
Bank transfer - Open Banking |
|
Chargeback risk |
No |
|
Payment guarantee |
Yes |
|
Refund possibility |
Yes |
|
Transaction minimum |
€ 0,01 |
|
Transaction maximum |
User specific |
|
Prohibited goods/services |
No deviations from OPP regulations |
|
Supplementing terms |
/ |
SEPA Direct Debit |
|
|
Payment type |
Bank transfer |
|
Chargeback risk |
Yes |
|
Payment guarantee |
No |
|
Refund possibility |
Yes |
|
Transaction minimum |
€0,01 per transaction |
|
Transaction maximum |
User specific |
|
Prohibited goods/services |
No deviations from OPP regulations |
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Supplementing terms |
Additional rules apply (security bonds for example) |
SEPA |
|
|
Payment type |
Bank transfer |
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Chargeback risk |
No |
|
Payment guarantee |
Yes |
|
Refund possibility |
Yes |
|
Transaction minimum |
€0,01 per transaction |
|
Transaction maximum |
User specific |
|
Prohibited goods/services |
No deviations from OPP regulations |
|
Supplementing terms |
/ |
SOFORT |
|
|
Payment type |
Real-time Bank Transfer SOFORT Banking/ SOFORT Uberweisung is a bank transfer payment method. recipients can receive a real time confirmation of the transaction |
|
Chargeback risk |
No |
|
Payment guarantee |
Yes |
|
Refund possibility |
Yes |
|
Transaction minimum |
€1 per transaction |
|
Transaction maximum |
User specific |
|
Prohibited goods/services |
No deviations from OPP regulations |
|
Supplementing terms |
You must adhere to all terms and conditions of the Sofort Banking Rules and Regulations including the use of the Klarna Sofort Banking logo. |
